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HELIO + Virgin Mobile USA=
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Two great companies team up to bring you more.
HELIO and Virgin Mobile USA are teaming up to combine our strengths and
deliver a better mobile experience. On June 27th Virgin
Mobile USA announced that it had signed an agreement to acquire HELIO.
HELIO would gain access to Virgin Mobile USA’s extensive distribution network
and broad customer base, while Virgin Mobile USA would gain access to
HELIO’s exclusive, high-end devices and premium services. Both
companies look forward to coming together to bring exciting
prepaid and postpaid opportunities to their customers.
Q: What does this mean for current HELIO members? Can I still
use my HELIO device, while keeping my HELIO service plan and
number?
A: Current service plans will continue without interruption. HELIO members
are at the center of this transaction and we’ll continue to
bring them the innovative mobile services they’ve come to
expect.
Q: Can new members still sign up for HELIO service?
A: Absolutely. HELIO will continue to offer exclusive, high-end devices
and our innovative All-In plans.
Q: Will the HELIO brand be retained, or will everything migrate
to Virgin Mobile USA?
A: Over time, we expect that all aspects of the
customer experience will be integrated under the Virgin Mobile
USA brand. Integration of the direct sales channel will begin
immediately, and we expect that existing HELIO products and
services will soon be offered through the Virgin Mobile USA
website at
www.virginmobileusa.com.
Q: So what’s next?
A: We’re excited by the possibilities our new, combined team offers. We
have some big ideas, but as you can imagine, a little bit of
housekeeping is in order before we share them. Stay tuned!
Q: Does this affect my current contract with HELIO in any way?
When Virgin Mobile USA does acquire HELIO, can I end my current
contract without paying an early termination fee (ETF)?
A: HELIO contracts remain in effect and unchanged by this transaction.
HELIO members who wish to end their contract early will still be
subject to an early termination fee (ETF).
-- Your friends at Helio |
